1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Provided voluntarily by you, including:

  • Name

  • Email address

  • Phone number

  • Address (if required for billing or mobile services)

  • Date of birth (for medical intake forms)

  • Health information you provide for assessment or treatment

  • Payment information when booking services or purchasing products

1.2 Automatically Collected Information

When you visit our website, we may automatically gather:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Cookies and tracking data (for analytics and security)

2. How We Use Your Information

Peak Rehab uses your information to:

  • Book appointments and manage scheduling

  • Provide physiotherapy, chiropractic, naturopathic, massage therapy, or wellness services

  • Maintain electronic health records

  • Communicate with you about appointments, reminders, promotions, or updates

  • Process payments securely

  • Improve website functionality and user experience

  • Comply with health regulations and legal obligations

3. How We Protect Your Information

We implement strict safeguards to ensure your data is protected, including:

  • Secure, encrypted medical record systems

  • Restricted staff access

  • Regular monitoring and security updates

  • Encrypted payment processing through trusted third-party providers

Your health information is handled in accordance with PHIPA (Personal Health Information Protection Act) and all applicable Canadian privacy laws.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share data only in the following situations:

  • With your consent, for referrals or coordination of care

  • With third-party service providers, such as appointment platforms, payment processors, or email systems

  • If required by law, such as responding to court orders or regulatory requirements

All third-party providers are required to maintain confidentiality and secure data handling.

5. Cookies & Tracking Technologies

Our website may use cookies or analytics tools (such as Google Analytics) to:

  • Improve website performance

  • Understand user behavior

  • Customize user experience

You can adjust cookie preferences in your browser settings.

6. Your Rights

You have the right to:

  • Access your personal or health information

  • Request corrections to your records

  • Withdraw consent for communication or marketing

  • Request deletion of non-medical data (medical information must be retained as required by law)

To make any request, contact us at info@peakrehab.ca.

7. Data Retention

We retain:

  • Medical records for the period required under Ontario health regulations

  • Transaction and booking data for tax and auditing requirements

  • Website analytics data for operational improvements

When data is no longer required, it is securely deleted.

8. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices of those websites. We encourage you to review their policies individually.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you can contact:

Peak Rehab
Email: info@peakrehab.ca
Website: peakrehab.ca